New data from the Audience Key content marketing platform indicates that Amazon’s visibility has suffered a significant drop. The decline follows two changes Amazon made to its presence in Google ...

Amazon is interested in buying struggling movie theater chain AMC in a surprising move that could strengthen its online and in-person experiences. Amazon is making moves to show the power of physical ...

New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching Organizations often struggle to deliver ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

Amazon to launch online vehicle sales in the U.S., starting with Hyundai in 2024, making it more convenient for customers to find and buy their vehicle of choice on Amazon.com and pick it up from ...

FTC and 17 states challenge Amazon's monopoly power. Will it impact the renowned Amazon customer experience or redefine ecommerce practices? The Federal Trade Commission is coming after Amazon. Again.

How does a company with over 1.4M full- and part-time employees around the world deliver on employee experience? I recently had the opportunity to connect with Amazon’s VP of People Experience and ...

Among the slew of CES announcements this week, it should be no surprise to anyone that generative AI is a major theme from tech companies this year, including Volkswagen, Nvidia and (of course) Amazon ...